We accept returns on unopened, unused products within 30 days of purchase. If something arrives damaged or incorrect, just reach out — we’ll make it right fast.

Orders typically ship within 1 week from our manufacturing location, and then how long it takes once received by the courier is up to which courier you chose in checkout. Delivery times vary by location, but most orders arrive within 7-10 business days.

No! We do NOT ship outside of Canada at this time.

Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow its journey straight to your door.

We accept all major credit cards, PayPal, e-transfer - select your secure payment option at checkout.

If your order hasn’t shipped yet, we can usually make changes. Contact us as soon as possible and we’ll do our best to help.

Yes — we occasionally run special promos, seasonal deals, and email-exclusive offers. Sign up for our newsletter to stay in the loop.

Absolutely. We use industry-standard encryption and never share or sell your information. Your privacy is safe with us.

You can reach us anytime through our contact form or via email at barkback@smidginandcompany.com or call us at 647-466-1585. We try to respond within 24 hours (but usually much faster).

Yes! We offer wholesale pricing for approved retail partners. Email us at barkback@smidginandcompany.com and we’ll get back to you with next steps.