Returns & Shipping Policy

Shipping & Returns Policy

Last updated: November 2025

Smidgin & Company ships exclusively within Canada.

We do not ship internationally, including for gifts.

Orders take up to 7 business days to pick, pack, and process before being transferred to the courier.

During peak seasons or promotional sales, processing times may increase.

Customers choose their preferred courier at checkout.

Options may include Canada Post, UPS, Purolator, or other carriers.

Once the courier has the package, transit times and delivery dates are outside our control.

A tracking number will be emailed automatically once the order ships.

Please ensure your email address at checkout is correct.

We are not responsible for:

Any delivery inquiries must be directed to the chosen courier.

We do not accept returns, exchanges, or refunds due to the nature of our consumable pet products.

All sales are final.

If your order arrives damaged or incorrect, notify us within 48 hours with your order number and clear photos at:

Orders may be cancelled only if they have not entered the processing stage.

Once pick-and-pack has begun, the order cannot be cancelled.

Wholesale order shipping timelines vary. Wholesalers will receive tracking information once their order is fulfilled.